Privacy policy

This privacy statement provides information on how we handle personal data.

Partner-Mediation B.V., with its registered office at Willemsparkweg 100A 1071 HM Amsterdam, is responsible for the processing of personal data as reflected in this privacy statement.

If, after reading this privacy statement, you have any questions about the way we handle personal data, if you wish to exercise your rights under the General Data Protection Regulation (GDPR), or other laws and regulations regarding personal data, or if you wish to file a complaint about the use of your personal data, please contact us.

Contact details:

Partner-Mediation B.V.
Willemsparkweg 100A
1071 HM Amsterdam
T: +31 20 785 05 27

If you are not satisfied with the handling of your complaint or if you prefer not to submit your complaint to us, you can also submit it to the Dutch Data Protection Authority, via the website

Personal data that we process

Partner-Mediation B.V. processes your personal data because you use our services and/or because you have provided these to us. We process the following personal data:

  • First name and surname
  • Gender
  • Date of birth
  • Place of birth
  • Address particulars
  • Telephone number
  • Email address
  • Bank account number

Special and/or sensitive personal data that we process

Partner-Mediation B.V. processes the following special and/or sensitive personal data about you:

  • Citizens service number (BSN)

For what purposes and on what legal basis do we process personal data?

Partner-Mediation B.V. processes your personal data for the following purposes:

  • Being able to contact you by telephone or email if this is necessary in order to be able to perform our services.
  • Inform you about changes to our services and
  • To deliver goods and services to
  • Partner-Mediation B.V. also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision making

Partner-Mediation B.V. does not make decisions on the basis of automated processing on matters that can have (considerable) consequences for persons. This concerns decisions taken by computer programs or systems that do not involve a person (e.g., an employee of Partner-Mediation B.V.).

How long we retain personal information

We do not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

Mediation file

In principle, we retain the (mediation) file, and the personal data contained therein, for twenty years after the file has been closed, in relation to the maximum limitation period. In exceptional cases, we retain a file for more than twenty years, for example if the limitation period is interrupted or if the mediator believes that there is another legitimate interest in retaining the file longer.


 In order to comply with the tax retention obligation, we retain our records, including invoices and other documents containing the personal data of the parties, for a period of seven years after the end of the financial year.

Other contact details

We retain other contact information for one year from the last contact, unless you requested earlier that we remove it.

Sharing of personal data with third parties

Partner-Mediation B.V. will not provide your data to third parties and will only do so if this is necessary for the execution of our agreement with you or to comply with a legal obligation. To ensure the same level of security and confidentiality of your data, we enter into processing agreements with companies that process your data on our behalf. Partner-Mediation B.V. remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Partner-Mediation B.V. does not use cookies or comparable techniques.

Accessing, correcting or deleting data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Partner-Mediation B.V., and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or to another specified organisation. You can send a request for access, correction, deletion, transfer of your personal data or for the withdrawal of your consent or an objection to the processing of your personal data to To verify that the request for access has been made by you, we ask you to send us a copy of your identity document with the request. In this copy, blacken your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Partner-Mediation B.V. would also like to point out that you have the opportunity to lodge a complaint with the Dutch Data Protection Authority. This can be done by using the following link:

How we protect personal data

Partner-Mediation B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data is not secure or there are indications of misuse, please contact our customer service or send an email to

Your rights

You have the following rights:

  1. The right to inspection of your personal data and to receive a copy
  2. The right to rectification of your personal data if they are incorrect or
  3. The right to object to the processing and/or – in certain cases – the right to restrict the processing of your personal data.
  4. In certain cases: the right to have your personal data deleted (‘right to forget’).
  5. The right to obtain your personal data in a structured, common and machine-readable form and to transfer those data to another party.

For more information about these rights and when you can exercise them, see Articles 15 to 20 of the General Data Protection Regulation.

You can exercise your rights by contacting us at the email address or telephone number provided at the beginning of the privacy statement.

Amsterdam, April 2024